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Shipping and Delivery Policy

At SmartHome Tanzania, we aim to get your order to you quickly and reliably anywhere in the country. Below are our shipping and delivery guidelines. This policy applies alongside our Terms and Conditions and our Refund and Returns Policy.

Shipping coverage

We deliver to all regions within Tanzania, including Zanzibar and Pemba. Shipping charges are calculated at checkout based on the delivery location you select.

Delivery charges

Within Dar es Salaam, the charge depends on your zone:

  • Upanga — TZS 3,000
  • Town / Kariakoo — TZS 5,000
  • Masaki / Mikocheni — TZS 10,000
  • Sinza / Mwenge — TZS 15,000
  • Goba / Tegeta / Kawe — TZS 20,000
  • Bunju / Boko / Ununio — TZS 25,000

All other regions of Tanzania, including Zanzibar and Pemba, are charged a flat TZS 20,000.

You can also collect free of charge from our office in Upanga. Select the pickup option at checkout and we will tell you when the order is ready.

Delivery methods

  • Dar es Salaam — delivered by our own rider or a local courier.
  • Outside Dar es Salaam — shipped by courier or a reliable bus service to the depot nearest you.
  • Customers are responsible for collecting their parcel when notified by the courier or bus service.
  • Once the parcel has been handed over to the shipping provider, SmartHome Tanzania is not liable for delays or issues caused by the courier.

Shipping timelines

  • Dar es Salaam: same day or the next working day, depending on the time the order is confirmed and on stock.
  • Elsewhere in Tanzania: typically 2 to 5 business days, depending on the destination. This can change with courier and bus schedules or other delays outside our control.

Order processing and tracking

  • Orders are processed within 24 hours of payment confirmation. Cash on delivery and Lipa number orders are processed once we have confirmed the order with you.
  • Once shipped, you will receive a tracking number where the courier provides one, or the details you need to collect the parcel.

Important shipping terms

  • Customers must provide accurate delivery details, including the correct zone and a working phone number, to avoid delays or failed deliveries.
  • If an order is returned to us because the details were wrong or nobody was available to receive it, the customer bears the cost of re-shipping.
  • Any damage or missing items in transit must be reported within 24 hours of receiving the package.
  • Delivery charges are not refundable once an order has been dispatched.

Contact us

For any further shipping enquiries, please contact our customer service team.