Terms and Conditions

These terms apply to this website and to anything you buy from SmartHome Tanzania, whether the order is placed here, over WhatsApp, or in our office. By using the site or placing an order you accept them.

Who we are

SmartHome Tanzania supplies and installs smart locks, cameras, lighting, switches and home automation in Dar es Salaam and delivers across Tanzania.

• Office: Girl Guides Building, 1st Floor, Kibasila Street, Upanga, Dar es Salaam
• WhatsApp: +255 65 482 1162
• Email: info@smarthome.co.tz

Prices and availability

All prices on this site are in Tanzanian Shillings and include any tax that applies. Delivery is charged separately and is shown before you pay.

Prices and stock change. We take the price and the availability from our own system at the moment you look at the page, but if something sells out between your order and our confirmation, or if a price is listed in obvious error, we will tell you and either offer you an alternative or refund you in full.

Orders

An order you place is an offer to buy. The sale is made when we confirm the order, not when you submit it. We may decline an order, for example where the item is out of stock, where we cannot deliver to the address, or where we cannot verify the payment.

Payment

We accept cash on delivery and mobile money. Payment is due in full before or at the point of delivery unless we have agreed otherwise with you in writing.

Delivery and collection

• Collection from our office in Upanga is free.
• Within Dar es Salaam, delivery is charged per order at the rate shown at checkout.
• Elsewhere in Tanzania, we send by courier or bus transport, charged per order at the rate shown at checkout.

Delivery times are estimates, not promises. Once a consignment has been handed to a courier or a bus operator, their schedule is outside our control, and we will help you chase anything that goes astray.

Risk in the goods passes to you on delivery or collection. Ownership passes once we have been paid in full.

Returns

Refunds and replacements are covered by our Refund and Returns Policy. The short version is that an unopened product can come back within 14 days, a faulty or dead on arrival product is replaced if you tell us within 7 days of delivery, and once the box has been opened a working product is not refunded.

We do not offer a warranty of our own. Where the manufacturer runs a warranty or returns programme we will raise the claim with them for you at no charge, and a replacement is handed over only once the manufacturer has accepted the claim and sent the unit to us.

Fitting and electrical work

Some of what we sell is wired into a mains circuit. Where a product has to be fitted into a wall box, a ceiling, a distribution board or a door, it must be installed by a suitably qualified person, and in the case of mains wiring by a licensed electrician. Where we say a product is supply only, we are not quoting for the fitting.

Where we do carry out an installation, we quote the labour separately and agree it with you before the work starts.

Product information

Specifications on this site are taken from the manufacturer and from their published documents. Manufacturers revise their hardware and their software without telling their resellers, so where two published figures disagree we say so on the page rather than choose one. Photographs are there to show you the product and are not a guarantee of a finish, a colour or an accessory that is not listed in what is in the box.

If a detail matters to your decision, ask us before you order and we will confirm it against the unit we are actually holding.

Apps, hubs and internet

Most smart home products depend on an app, a hub or a cloud service run by the manufacturer, not by us. We cannot control what those companies do with their apps, their servers, their firmware or their subscription plans, and changes they make after you buy are outside our control.

Where a product needs a hub, a gateway, a bridge, a neutral wire or an internet connection, the product page says so. Please read that before ordering.

Your account

If you create an account here, keep your password to yourself and tell us if you think someone else has it. You are responsible for what happens on your account. We may suspend or close an account that is being used to abuse the site or to place fraudulent orders.

Our liability

We are responsible for supplying the goods you bought, in the condition described, and for our own installation work. We are not liable for indirect or consequential loss, including loss of profit, loss of data, or loss arising from a failure of an internet connection, an electricity supply or a manufacturer’s cloud service.

Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot be limited under the laws of Tanzania.

Using this site

You may browse the site, and copy pages from it for your own use. You may not scrape it, resell its content, or use our name, our logo or our photography without asking us first. The text, layout and photography on this site belong to SmartHome Tanzania. Manufacturer logos and product photographs remain the property of their owners and are used to describe the products we stock.

Privacy

What we do with your personal information is set out in our Privacy Policy, and the cookies this site sets are listed in our Cookie Policy.

Changes

We may update these terms. The version published here at the time you place an order is the version that applies to that order.

Law

These terms are governed by the laws of the United Republic of Tanzania, and the courts of Tanzania have jurisdiction over any dispute arising from them.

Talk to us first

If something has gone wrong, message us on WhatsApp at +255 65 482 1162 or email info@smarthome.co.tz. Almost everything is settled that way.